The Answers You Need
TERMS OF SERVICE
ECHAIRS.NYC provides every customer with a 100% satisfaction guarantee on any item purchased with our 30 day money back policy.
If you are not completely satisfied with your purchase, the item(s) may be returned for refund.
The merchandise must be received in our facility within the first 30 days from the date you received your purchase for a refund to be warranted. A credit for the purchase price of the item will be issued, less the initial shipping charge and any applicable restocking fee.
Any item(s) being returned must be in its new/ original condition as received unless returning a damaged item. Merchandise reported in perfect condition at time of delivery by the customer will not be accepted back if returned in damaged condition.
If you choose to return a non-defective item, you will be responsible for the shipping cost to return your product, as well as a re-stocking fee. Returned items will be charged a restocking fee of $50 for Open Box items and 30% if item shipped directly from the manufacturer.
WE WILL NOT ACCEPT ANY RETURNS PAST 10 DAYS. NO EXCEPTIONS.
If the merchandise was originally shipped via freight service (LTL), the initial shipping charges will be $150.00+. (Larger shipments that cannot be delivered via regular Ground service will require a special LTL service. Items that require LTL freight will weigh between 100 lbs to 20,000 lbs.)
In order to return any product you must obtain a return authorization. Please contact our Customer Care department to receive your return authorization number. All shipping costs associated with returned merchandise will be the customer's responsibility unless otherwise verified with a Customer Service Representative.
All orders shipped with a free freight discount and returned for refund will be charged the original shipping charges. Our “free-shipping” covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, return-shipping, customs and/or import/export fees, or fees charged by any party other than ECHAIRS.NYC
If the customer is not available to accept a scheduled delivery, any return shipping fee or redelivery fees assessed by the carrier will be the responsibility of the customer.
Any orders canceled or refused after the item(s) already shipped out will be charged for the initial shipping and all applicable return shipping charges.
Any cancellation of an in stock item is subject to a 35% cancellation fee.
Shipping estimated delivery is 10-14 business days from the order date for in stock items.
There is minor assembly required for each chair. An adjustment and performance check should be done upon receipt of merchandise. Should you discover merchandise is damaged or defective, please email our Customer Care department with a photo and a brief description of the damage or defect. The shipping carton and all shipping materials should be kept in the event a return will be necessary. If you find the merchandise defective after 30 days, we will not be able to accept return.
We do offer shipping to Canada. There will be an added cost for the transportation of merchandise being shipped to Canada (please contact a Sales agent for specific information regarding this added charge). Canadian customers will be responsible for any and all duties/ customs/ brokerage and entrance fees which may get applied to shipments crossing the border. Please check with your local custom agents regarding these charges.
Larger shipments that cannot be delivered via regular Ground service will require a special LTL service.
Free LTL (freight ranges between 100 to 20,000 lbs.) for large shipments covers curbside delivery only. This type of shipment will require someone to be present for the delivery and the inspection of the merchandise.
If at the time of delivery the paperwork is signed merchandise is received in good condition any damage claims will be denied. We strongly suggest you inspect the merchandise before the paperwork is signed.
If there is damage or a discrepancy on the order at the time of delivery, refuse acceptance and require the transportation agent endorse the extent of damage or shortage. Any damage claims must be reported within the first 24 hours of delivery, along with a picture of the damaged item, no exceptions.
We must receive the damaged merchandise before any replacement/ refund will be issued. All original packaging material, boxes, and documentation must be kept for the return of damaged items. Merchandise cannot be picked up if it is not in its original packaging.
Additional shipping fees may apply (up to $75.00) to orders delivered to residential address which may or may not include Lift Gate fees by the LTL trucking company.
ECHAIRS.NYC warranty obligations are limited to the terms set forth below:
ECHAIRS.NYC warranty only covers items that are listed as being under the ECHAIRS.NYC warranty.
Customer is solely responsible for applicable shipping and handling charges.
ECHAIRS.NYC, as defined below, warrants this branded hardware product against defects in materials and workmanship under normal use for a period of TEN (10) YEARS from the date of retail purchase by the original purchaser ("Warranty Period").
If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, ECHAIRS.NYC will either (1) repair the hardware defect at no charge, using new or refurbished parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product if claim is made up to THIRTY (30) DAYS from original date of purchase.
ECHAIRS.NYC may request that you replace defective parts with new or refurbished user-installable parts that ECHAIRS.NYC provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by ECHAIRS.NYC, assumes the remaining warranty of the original product or NINETY (90) DAYS from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes ECHAIRS.NYC property. Parts provided by ECHAIRS.NYC in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. Any defective piece must be received back into warehouse before ANY replacement or refund will be issued.
This Warranty is expressly limited to the repair or replacement of parts and/or components and applies only under conditions of normal use. Chairs are not to be used for standing upon, nor must the weight loading capacity be exceeded. Any damage to castors or gas lifts due to abuse or misuse will invalidate the warranty.
This Limited Warranty does not cover: 1) the purchaser's own fabric; 2) defects caused by improper assembly or dis-assembly; 3) defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or exposure to the elements; 4) cosmetic damage, 5) labor or assembly costs, 6) damage caused by a carrier or transportation of the product from one location to another, and 7) daily usage in excess of a single work shift.
Except as provided herein, ECHAIRS.NYC makes no other express or implied warranties, including without limitation any implied warranty of merchantability or fitness for a particular purpose. ECHAIRS.NYC is limited in its duty and shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss or damage caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. The warranty service we provide will only extend to our Continental U.S customers (Continental U.S. does not include Puerto Rico, Guam, Alaska, or Hawaii). If you have forwarded the merchandise outside the Continental U.S. the warranty will be void.
Delivery across Continental U.S. only. (Continental U.S. does not include Puerto Rico, Guam, Alaska, or Hawaii.)
Price Match requests must be submitted PRIOR to placing an order. We are unable to make any price adjustment after an order has been placed.
Customers can request a price match by completing the Price Matching Form provided on our website.The item(s) being requested for the price match must be in stock, offered with the same services we provide, and be offered with a total lower price.
ECHAIRS.NYC reserves the right to approve any price matching requests.
The Answers You Need
Thank you for visiting ECHAIRS.NYC. We value our customer's privacy and security of information. We treat your information with the sensitivity and security you deserve and expect. We know you have many choices in where to shop and thank you in advance for your patronage.
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).
The information we collect is used to improve the content of our Web page.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.
From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above.
ECHAIRS.NYC WILL NOT provide customer e-mail addresses to third party or other companies and organization.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mail us at the above address