ABOUT OUR ONLINE STORE
At ECHAIRS.NYC we pride ourselves on providing the right product for the right customer. Our specialty is understanding the needs of our customers and satisfying those needs while staying within our customer's budget.
We are so confident that we are providing you with not only a great quality product.
If you are not completely satisfied with your purchase, call us and we will make sure you are completely satisfied. With warehouses on both coasts we strive to deliver your purchase in a timely and swift fashion.
• Merchandise must be returned within 10 days from the date of receipt for any exchange or refund.
• All returned items must be in new/ original condition in which received unless returning a damaged item. Merchandise which has been reported in perfect condition at time of delivery by the customer before return, will be charged if the item is returned damaged.
• A return authorization is required for all returns. Please contact our customer care department to obtain a return authorization number.
• All shipping costs associated with returned merchandise will be the responsibility of the customer unless otherwise verified with a customer representative.
• Items can be returned for an exchange in color or size. Shipping costs associated with the exchange will be the customer’s responsibility.
• If returning an item to exchange for a different item, customer will be responsible for shipping costs and any associated upgrade charges.
• A credit for the returned item will be issued within 15 business days from the time the item is received back in our facility, less any exchange fees and shipping fees.
• All orders shipped with a free freight discount and returned for refund will be charged the original shipping charges. If you choose to return a non-defective item, you will be responsible for the $95 shipping cost to return your product to us as well as a re-stocking fee.
• Returned items will be charged a restocking fee ranging from 35%. For specific information regarding restocking fees on particular items, please contact our customer care department.
• Damaged claims must be reported within 24 hours of delivery. A picture of the damaged item is required, no exceptions.
• Damaged merchandise must be received back in warehouse before any replacement/ refund can be issued.
• All original packaging material, boxes and documentation must be kept for the return on damaged items. FedEx will not pick up merchandise if it is not in its original packaging.
• Minor assembly is required for each chair. Adjustment and performance check should be done upon receipt of merchandise. If merchandise is found to be defective after 5 days, we will not be able to accept the return.
• Any cancellation of in stock items is subject to a 35% cancellation fee.